Kishwaukee College office of Enrollment Services has added a new “Online Chat” feature to enhance communication with current and prospective students. Sonia Reising, Director of Enrollment Services, stated, “The chat feature is a new and innovative way for us to provide a direct line of communication and to be more accessible for students.”
The new Online Chat feature is available on the College’s website on the Admissions page. Reising noted that it was a quick way for current students to get questions answered and for prospective students to learn more about the College. “We launched about four weeks ago,” she said, “and the questions have been evenly split between current and prospective students.”
The Online Chat feature is “live” from 9:00a.m. – 4:00p.m. Monday through Friday and is staffed by four student services professionals who have undergone specialized training during that time. Students who log in during live chat hours will see a “Chat Now” notice in a green box located on the right side of the page. Students who log into the feature after hours will see a “Leave A Message” notice. After hours, students type in their question and the staff answer those queries between 8 – 9:00a.m. the following business day.
“Most prospective students have questions about academic programs and the admissions process and current students ask about financial aid and ordering transcripts,” Reising stated. “It is really turning out just as we expected. Students can get in touch with us quickly and receive accurate information.”
To access the new Online Chat feature, visit the Kishwaukee College website Admissions pages at www.kishwaukeecollege.edu/get-kish-now.